Please note that all sales are final. Returns are not accepted and no refunds will be issued. We may determine on a case-by-case basis that we will replace a particular product for you or for people in general. We do this strictly at our discretion. Please contact us and let us know your concerns and reasons, as well as any evidence that you feel supports your position. As we will work with you to address all your concerns, please contact us and let us know your concerns and reasons, as well as any evidence that you feel supports your position. This will be reviewed and responded to. That being said, we will not replace any product that has been lost in the mail or stopped in the mail for any reason, or that has been damaged or lost as a result of your actions or inaction, or for reasons that we cannot control or could not foresee.